The Detox Market - Canada

For adjustments or order cancellations please contact us at <a href="mailto:hello@thedetoxmarket.com" id="isPasted">hello@thedetoxmarket.com</a> as soon as possible and we will do our best to facilitate your request! Please note that we are not able to guarantee your order can be adjusted or canceled if it has already begun processing. Orders marked Fulfilled&#xA0;cannot be canceled or adjusted.Order adjustments will result in a delay in order processing time.&#xA0;Please reach out to us at <a href="mailto:hello@thedetoxmarket.com">hello@thedetoxmarket.com&#xA0;</a>for further assistance. Our Customer Service team is available 7 days a week, from 8:00 am to 4:30 pm PST.

You are more than welcome to contact us and we will do our best to facilitate your request, however, we are not able to guarantee your order can be adjusted or canceled prior to processing.
 
Please note that order adjustments will result in a delay

Can I make changes to my order or cancel it before it ships?

Orders

Order Adjustments & Cancellations

Can I cancel my order before it ships?

Can I make changes to my order before it ships?

How do I report a damaged or manufacturing defective item?

Report An Issue

Do you offer a recycling program?

How did I plant a tree with my purchase?

How can I best connect with Customer Service?

Contact Us

General Info

How do I cancel my facial appointment?

What is your cancellation policy for facial appointments?

Facial Appointments

Help! I've forgot my password!

Account Help

What forms of payment do you accept?

Payments

Accounts

How do online gift cards work?

How do I purchase a physical gift card?

Can I use a gift card in conjunction with a discount code?

Do gift cards expire?

How can I check the balance on my gift card?

Gift Cards

I've returned some items. Can I keep the Detox Points earned from my purchase?

I've canceled my order. Can I get my Detox Points reward back?

Can I use Detox Points from my Canadian account on the US site?

Can I use Detox Points online and in store?

How do I redeem my Detox Points?

Do Detox Points expire?

Are there any exclusions to the Detox Points Program?

How does the Detox Points Program work?

Detox Points Reward Program

Are there any exclusions to products I can return?

Do I have to pay for return shipping costs?

What is your return policy?

Can I return my purchase?

Will the promotional offer be extended if I'm exchanging an item in-store?

Returns & Exchanges

Does my order require a signature at delivery?

What are your shipping options in Canada?

How fast are packages shipped?

What is the shipping rate for international orders going to Canada?

Can you ship to PO Box addresses?

How do I track my order?

Why are the items in my order shipping separately?

Shipping & Delivery

Can I use my Detox Points or a gift card to purchase a subscription?

Can I include a gift note with my Detox Box?

What happens when the Detox Box Gift subscription ends?

When do Detox Boxes ship?

Is the Detox Box subscription eligible for discounts?

Can I return or get a refund for my Detox Box subscription?

How can I purchase The Detox Box subscription?

How do I cancel my Detox Box subscription?

When will I be charged for The Detox Box?

Will the subscription automatically renew?

What is The Detox Box Subscription?

The Detox Box Subscription

Can I use a gift card to subscribe to a product?

Can I use a discount code with the Subscribe & Save offer?

Can I subscribe to an item if I live outside of Canada?

How does the Subscribe & Save offer work?

How do I cancel my recurring subscription?

When does my subscription auto-renew?

Other Subscriptions

Subscriptions

Can I combine discount codes, Detox Points, or offers in one order?

Are there any exclusions to discounts?

Discount Codes & Promotions

Can I make changes to my order before it ships?Updated 9 months ago