The Detox Market - Canada

<div class="collapse show" data-parent id="damaged"><p id="isPasted"><span style="font-size: 14px; color: rgb(0, 0, 0);">We are so sorry to hear you experienced an issue with your order!</span></p><div><span style="color: rgb(0, 0, 0); font-size: 14px;">Tools and devices that arrive defective within 30 days of delivery are eligible for a refund or replacement. After 30 days, please contact the brand directly for warranty support.</span></div><p style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; margin: 1.25em 0px; font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;;"><span style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Please note that photos are required when submitting a return for a damaged item.</span></p><div id="isPasted"><span style="font-size: 14px; color: rgb(0, 0, 0);">Please contact us at hello@thedetoxmarket.com! We will do whatever we can to solve your problem quickly and efficiently. Our Customer Service team is available 7 days a week, from 8:00 am to 4:00 pm PST.</span></div></div>

We are so sorry to hear you experienced an issue with your order!
 
The Detox Market is happy to assist with a return label for a refund or replacement order, supply permitting, for any damaged or defective item(s).
 
We ask that all damages, defect

How do I report a damaged or manufacturing defective item?

Returns & Exchanges

Can I cancel my order before it ships?

Can I make changes to my order before it ships?

Order Adjustments & Cancellations

Report An Issue

Orders

Do you offer a recycling program?

How did I plant a tree with my purchase?

How can I best connect with Customer Service?

Contact Us

General Info

How do I cancel my facial appointment?

What is your cancellation policy for facial appointments?

Facial Appointments

Help! I've forgot my password!

Account Help

What forms of payment do you accept?

Payments

Accounts

How do online gift cards work?

How do I purchase a physical gift card?

Can I use a gift card in conjunction with a discount code?

Do gift cards expire?

How can I check the balance on my gift card?

Gift Cards

I've returned some items. Can I keep the Detox Points earned from my purchase?

I've canceled my order. Can I get my Detox Points reward back?

Can I use Detox Points from my Canadian account on the US site?

Can I use Detox Points online and in store?

How do I redeem my Detox Points?

Do Detox Points expire?

Are there any exclusions to the Detox Points Program?

How does the Detox Points Program work?

Detox Points Reward Program

Are there any exclusions to products I can return?

Do I have to pay for return shipping costs?

What is your return policy?

How do I return my purchase?

Will the promotional offer be extended if I'm exchanging an item in-store?

Does my order require a signature at delivery?

What are your shipping options in Canada?

How fast are packages shipped?

What is the shipping rate for international orders going to Canada?

Can you ship to PO Box addresses?

How do I track my order?

Why are the items in my order shipping separately?

Shipping & Delivery

Can I use my Detox Points or a gift card to purchase a subscription?

Can I include a gift note with my Detox Box?

What happens when the Detox Box Gift subscription ends?

When do Detox Boxes ship?

Is the Detox Box subscription eligible for discounts?

Can I return or get a refund for my Detox Box subscription?

How can I purchase The Detox Box subscription?

How do I cancel my Detox Box subscription?

When will I be charged for The Detox Box?

Will the subscription automatically renew?

What is The Detox Box Subscription?

The Detox Box Subscription

Can I use a gift card to subscribe to a product?

Can I use a discount code with the Subscribe & Save offer?

Can I subscribe to an item if I live outside of Canada?

How does the Subscribe & Save offer work?

How do I cancel my recurring subscription?

When does my subscription auto-renew?

Other Subscriptions

Subscriptions

Can I combine discount codes, Detox Points, or offers in one order?

Are there any exclusions to discounts?

Discount Codes & Promotions

How do I report a damaged or manufacturing defective item?Updated 2 days ago