The Detox Market - Canada

Once you&apos;ve placed an online order, you&apos;ll receive a confirmation email where you can monitor your order status. When your order has been fulfilled, you will receive a separate email with tracking details. Please note that it can take up to 24 hours for your tracking details to update. Once the carrier scans your package, the estimated delivery date will adjust accordingly.Orders are generally fulfilled within 2-3 business days after purchase. You may experience a delay in processing time due to an increase in requests, we apologize for any inconvenience this has caused.In addition, it is important to note, some items may ship separately due to availability. You will be provided with tracking details for all items in your order.&#xA0;Important delivery time notice: Please note that weather may impact the initial delivery time estimation. The Detox Market&#xA0;<span style="color: rgb(13, 13, 13); font-family: Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">will not refund shipping costs in the event of weather-related delays or other acts of nature beyond our control.If you have any questions please contact our team at <a href="mailto:hello@thedetoxmarket.com">hello@thedetoxmarket.com</a>. We are available 8:00 am - 4:30 pm PST.

Once you've placed an online order, you'll receive a confirmation email where you can monitor your order status. When your order has been fulfilled, you will receive a separate email with tracking details. Please note that it can take up to 24 hours

How do I track my order?

Shipping & Delivery

Can I cancel my order before it ships?

Can I make changes to my order before it ships?

Order Adjustments & Cancellations

How do I report a damaged or manufacturing defective item?

Report An Issue

Orders

Do you offer a recycling program?

How did I plant a tree with my purchase?

How can I best connect with Customer Service?

Contact Us

General Info

How do I cancel my facial appointment?

What is your cancellation policy for facial appointments?

Facial Appointments

Help! I've forgot my password!

Account Help

What forms of payment do you accept?

Payments

Accounts

How do online gift cards work?

How do I purchase a physical gift card?

Can I use a gift card in conjunction with a discount code?

Do gift cards expire?

How can I check the balance on my gift card?

Gift Cards

I've returned some items. Can I keep the Detox Points earned from my purchase?

I've canceled my order. Can I get my Detox Points reward back?

Can I use Detox Points from my Canadian account on the US site?

Can I use Detox Points online and in store?

How do I redeem my Detox Points?

Do Detox Points expire?

Are there any exclusions to the Detox Points Program?

How does the Detox Points Program work?

Detox Points Reward Program

Are there any exclusions to products I can return?

Do I have to pay for return shipping costs?

What is your return policy?

Can I return my purchase?

Will the promotional offer be extended if I'm exchanging an item in-store?

Returns & Exchanges

Does my order require a signature at delivery?

What are your shipping options in Canada?

How fast are packages shipped?

What is the shipping rate for international orders going to Canada?

Can you ship to PO Box addresses?

Why are the items in my order shipping separately?

Can I use my Detox Points or a gift card to purchase a subscription?

Can I include a gift note with my Detox Box?

What happens when the Detox Box Gift subscription ends?

When do Detox Boxes ship?

Is the Detox Box subscription eligible for discounts?

Can I return or get a refund for my Detox Box subscription?

How can I purchase The Detox Box subscription?

How do I cancel my Detox Box subscription?

When will I be charged for The Detox Box?

Will the subscription automatically renew?

What is The Detox Box Subscription?

The Detox Box Subscription

Can I combine discount codes, Detox Points, or offers in one order?

Are there any exclusions to discounts?

Discount Codes & Promotions

How do I track my order?Updated 3 months ago