What is your return policy?Updated a day ago

Return Timeframe:

• We accept returns within 30 days from the delivery date or in-store purchase. Please note that in-store returns require a receipt.

Refund Options:

• Unopened items in their original packaging can be returned for a refund back to the original form of payment. Opened products can only be returned for store credit. Gifts with purchase have no cash value and cannot be exchanged, refunded or redeemed for credit.

Exceptions to Refund Options:

Gift receipt returns qualify for store credit only.

Non-Returnable Items:

The following items are final sale and cannot be returned: bundled sets and kits, samples, curated boxes (including The Detox Box and The Best of Green Beauty Box), all beauty tools and devices, and any product marked Final Sale on its product page. Additional finale sale items include: food and beverage items, supplements, books, jewelry, face and body tools, face wands, cleansing sponges, makeup sponges, reusable rounds, eye masks and under eye crescents, sleep masks, makeup brushes, mask brushes, hair brushes, menstrual cups, personal vibrators, massagers, fragrances, face cloths, gua sha tools, razors and razor blades, tongue scrapers, tooth floss, dry brushes, face rollers, water bottles, pill cases, refillable cases, and towels.

• We accept returns for unopened home items, including candles, within 30 days of purchase.

Photo Return Requirements:

Photos are required when submitting a return for unopened or damaged items.

Shipping Label Fee:

• A shipping label fee applies to all returns, based on item weight and location. Customers are responsible for the shipping costs. If you choose to use your own return label, please provide us with the tracking number to waive the return label fee. Please contact our team at [email protected] to ensure we have your new tracking number on file.

Processing Time:

• Returns may take up to 5 business days to process once received at our facility. You will receive an email confirmation once your refund or store credit has been issued.

The Detox Market monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances. Refunds and store credit will be issued according to our return policy.