When you return an item, any earned points from that purchase will be deducted from your rewards account accordingly.

When you return an item, any earned points from that purchase will be deducted from your rewards account accordingly.

I've returned some items. Can I keep the Detox Points earned from my purchase?

Yes, you can! Just be sure to drop us a note when you cancel so we can ensure your points are added back to your balance!
You may contact us at hello@thedetoxmarket.com!

Yes, you can! If your order was canceled online your voucher will be voided and the points will automatically be added back to your balance!If you&apos;ve purchased in-store be sure to drop us a note when you cancel so we can ensure your points are added back to your balance!You may contact us at&#xA0;<a href="mailto:hello@thedetoxmarket.com!" rel="undefined" target="_self">hello@thedetoxmarket.com for further assistance!</a>&#xA0;

I've canceled my order. Can I get my Detox Points reward back?

Our Canadian and US websites have separate rewards programs. Please note, points are non-transferable between territories.
 
Please see below for exclusions to our Detox Points program:

Detox Points cannot be combined with additional promotions or d

Our Canadian and US websites have separate rewards programs. Please note, points are non-transferable between territories.Please see below for exclusions to our Detox Points program:<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">Detox Points cannot be combined with additional promotions or discounts.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">International orders are excluded from earning or redeeming points.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">The Detox Box is excluded from earning or redeeming points.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">Items purchased with a gift card will not qualify for Detox Points.</li></ul>

Can I use Detox Points from my Canadian account on the US site?

Yes! In-store, simply provide your email address to our friendly Detox Ambassador upon checking out to earn or redeem points in-store.
When checking out online, please be sure you are logged into your Detox Market account to earn points.
Not sure if

Yes! In-store, simply provide your email address to our friendly Detox Ambassador upon checking out to earn or redeem points in-store.When checking out online, please be sure you are logged into your Detox Market account to access your points. You may redeem a voucher of your choice or use the Detox Points slider at checkout!Not sure if you have an account? Contact us at <a href="mailto:hello@thedetoxmarket">hello@thedetoxmarket.com&#xA0;</a>and we will be happy to assist you!Please see below for exclusions to our Detox Points program:<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">Detox Points cannot be combined with additional promotions or discounts.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">International orders are excluded from earning or redeeming points.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">The Detox Box is excluded from earning or redeeming points.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">Items purchased with a gift card will not qualify for Detox Points.</li></ul>

Can I use Detox Points online and in store?

First, you'll want to be sure you are logged into your account! From there you can redeem points in two ways:. 1. You can convert your Detox Points into a reward voucher and apply the voucher code to your order at checkout. 2. You can redeem points u

First, you&apos;ll want to be sure you are logged into your account! From there you can redeem points in two ways:1. You can convert your Detox Points into a reward voucher and apply the voucher code to your order at checkout.2. You can redeem points using the Detox Points slider at checkout.There are 8 different redeemable voucher options: $5, $10, $15, $20, $25, $30, $40, and $50. You will need to be logged into your account to access your Detox Points balance!Please note, you may only apply one Detox Points reward or discount code per order. In addition, discounts and rewards may not be combined. The maximum reward amount you may apply per order is $50.If you have any questions you are more than welcome to contact us for assistance at hello@thedetoxmarket.com!&#xA0;

How do I redeem my Detox Points?

Detox Points never expire.
Please see below for exclusions to our Detox Points program:

Detox Points cannot be combined with additional promotions or discounts.
International orders are excluded from earning or redeeming points.
The Detox Box is exc

Detox Points never expire!Please see below for exclusions to our Detox Points program:<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">Detox Points cannot be combined with additional promotions or discounts.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">International orders are excluded from earning or redeeming points.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">The Detox Box is excluded from earning or redeeming points.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">Items purchased with a gift card will not qualify for Detox Points.</li></ul>&#xA0;

Do Detox Points expire?

Yes. Please see below for exclusions to our Detox Points program:

Yes. Please see below for exclusions to our Detox Points program:<ul><li id="isPasted" style="font-size: 14px; color: rgb(0, 0, 0);">Detox Points cannot be combined with additional promotions or discounts.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">Detox Points cannot be used to purchase a gift card.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">International orders are excluded from earning or redeeming points.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">The Detox Box is excluded from earning or redeeming points.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">Items purchased using a gift card will not qualify for Detox Points.</li></ul>

Are there any exclusions to the Detox Points Program?

Detox Points are a great way to earn cashback on all your purchases at The Detox Market!Here&#x2019;s how it works: For every $1 spent you earn 1 point!*In addition to earning points for each purchase, there are plenty of other ways you can rack up more:1. Submit a product review! You will receive an email with a link for a product to review. Please note, our review system sends an email 14 days after the purchase. It will send review requests for the least reviewed products, so an email does not go out for all items. Each review submitted via email is worth 20 points! You cannot earn Detox Points for reviews submitted outside of an email request.2. Recycle your empties in-store! Earn 10 points per product!&#xA0;Please note that there is a limit of 10 products per store visit! To read more&#xA0;<a href="https://thedetoxmarketca.gorgias.help/en-US/do-you-offer-a-recycling-program-224497" rel="noopener noreferrer" target="_blank">CLICK HERE</a>.3. Follow us on Instagram! Earn 10 points!4. Create an account! Earn 40 points!5. $10 Birthday Gift! Earn 200 points ($10 value) as a gift on your birthday!6. Refer a friend! Each time you refer a friend you both earn 200 points ($10 value) towards your next purchase!&#xA0;*Please see below for exclusions to our Detox Points program:<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">Detox Points cannot be combined with additional promotions or discounts.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">International orders are excluded from earning or redeeming points.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">The Detox Box is excluded from earning or redeeming points.</li><li style="font-size: 14px; color: rgb(0, 0, 0);">Items purchased with a gift card will not qualify for Detox Points.</li></ul>&#xA0;Learn more about our Detox Points program&#xA0;<a href="https://www.thedetoxmarket.com/pages/detox-points" rel="noopener noreferrer" target="_blank" title="Detox Points">HERE</a>.&#xA0;

How does the Detox Points Program work?

The Detox Market - Canada

Detox Points Reward Program

Can I cancel my order before it ships?

Can I make changes to my order before it ships?

Order Adjustments & Cancellations

How do I report a damaged or manufacturing defective item?

Report An Issue

Orders

Do you offer a recycling program?

How did I plant a tree with my purchase?

How can I best connect with Customer Service?

Contact Us

General Info

How do I cancel my facial appointment?

What is your cancellation policy for facial appointments?

Facial Appointments

Help! I've forgot my password!

Account Help

What forms of payment do you accept?

Payments

Accounts

How do online gift cards work?

How do I purchase a physical gift card?

Can I use a gift card in conjunction with a discount code?

Do gift cards expire?

How can I check the balance on my gift card?

Gift Cards

Are there any exclusions to products I can return?

Do I have to pay for return shipping costs?

What is your return policy?

Can I return my purchase?

Will the promotional offer be extended if I'm exchanging an item in-store?

Returns & Exchanges

Does my order require a signature at delivery?

What are your shipping options in Canada?

How fast are packages shipped?

What is the shipping rate for international orders going to Canada?

Can you ship to PO Box addresses?

How do I track my order?

Why are the items in my order shipping separately?

Shipping & Delivery

Can I use my Detox Points or a gift card to purchase a subscription?

Can I include a gift note with my Detox Box?

What happens when the Detox Box Gift subscription ends?

When do Detox Boxes ship?

Is the Detox Box subscription eligible for discounts?

Can I return or get a refund for my Detox Box subscription?

How can I purchase The Detox Box subscription?

How do I cancel my Detox Box subscription?

When will I be charged for The Detox Box?

Will the subscription automatically renew?

What is The Detox Box Subscription?

The Detox Box Subscription

Can I combine discount codes, Detox Points, or offers in one order?

Are there any exclusions to discounts?

Discount Codes & Promotions